Technology Help and Support
Remember that devices need to be restarted on a regular basis to keep them in good working order. If you are experiencing technical difficulties, please RESTART your computer following these stepsor check for iPad Updates before submitting a Technology Request.
- Student Technology Support
- Technology Training Course for Students and Families
- Technology Help Services: Next Steps for Staff
Student Technology Support
Please RESTART your computer following these stepsor check for iPad Updates before submitting a Technology Request.
Traditional Learners
Technology support for Traditional Learners students should start with the classroom teacher. If higher level supports are needed, the teacher will advise students on the next step infollowingfollow school protocol for 1:1 device support.
Teachers may find school protocol in the School Specific Folders of JCS Public Documents or by contacting the principal.
JC Virtual Academy
Technology and content support for Jefferson County Virtual Academy students may be directed to the student's JCVA teacher.
JCVA students may also use theJCVASupport Request Formfor additional support, information or questions.
Technology Training Course for Students and Families
The JCE Student Technology Tutorial is a publicly viewable Canvas Course. Simply use this link to view the course.This course has been made available to Classroom teachers in grades K-12, so it is likely that students have had an opportunity to view the content, however we encourage students and families to review the course for a refresher prior to District-Wide Distance Learning Days.
Technology Help Services: Next Steps for Staff
Frequently Asked Questions
- How do I care for my laptop?
- How can I get help for my students if their device isn't working or they forgot the device?
- What is expected of student and staff technology users?
- I can't connect to the internet at home or off campus. What should I do?
- I'm having trouble logging in. What should I do?
- What happens if I transfer to another school?
- What resources are available for students?
- Content Keeper keeps popping up with a login box. What should I do?
How do I care for my laptop?
A: The Best Practice Laptop Care guidance documentprovides great information for caring for your JCS assigned laptop. Check with your child's teacher for additional information.
How can I get help for my students if their device isn't working or they forgot the device?
Review the JCS Device Troubleshooting Tipsfor steps for guidance. If the solution is not found in the tips: Traditional Learners: Check with your teacher or Media Specialist for your school's procedure. JCVA Learners: Use the link at the top of the JCVA webpage to request support or additional information.
What is expected of student and staff technology users?
A: Information systems and internet access available through Jefferson County Schools are available to support learning, enhance instruction, and to support school system business practices. Acceptable and Responsible Use Agreements are provided to students and parents through the Registration Gateway. You can access these documents on the Student Information Page. You can also read the Jefferson County Board of School Commissioners' policy on Student Rights and Responsibility (Policy 6.301)on the Board Policy pages.
I can't connect to the internet at home or off campus. What should I do?
A: Review the JCS Device Troubleshooting Tips for guidance.
I'm having trouble logging in. What should I do?
A: Review the JCS Device Troubleshooting Tips for guidance..
What happens if I transfer to another school?
A: Return your device, case, and charger. A new laptop will be issued at your new school.
What resources are available for students?
Content Keeper keeps popping up with a login box. What should I do?
StudentsmayexperienceaContentKeeperAuthentication sign-in page whichlookssimilar tothe picture shown below.
If you receive this message,enter your username and password (firstname.lastname only,do not enter @student-jcobe.net) and itwillallow you to continue to the website. If the Content Keeper continues to pop up, it is likely that your computer needs to cycle through a complete update and restart cycle. See the tab in this section called Restarting Laptops: Directions and Information for detailed guidance.
Classlink
Studentaccess to schooland district-approved digital resources is provided through Classlink, our single-sign-on digital portal. Use the Classlink icon in the upper right corner of this page andall school and district webpages to access student resource from any computer, tablet, or smartphone. Learn more about Classlink and JCS Recommended Resources on our Privacy Policy page. Learn more about Digital Resources available to JCS Students and Staff.
- Classlink works best with a browser extension. Learn more about downloading a Classlink browser extension.
- Classlink App: Remember to search for Jefferson County Schools
- Classlink User Guide for Mobile Devices
Classlink works best with a browser extension. Learn more about downloading a Classlink browser extension.
These extensions have been pushed out to JCS devices, but may need to be added to personal devices.
Use the links below to access an extension for your preferred browser(s):
Classlink App: Remember to search for Jefferson County Schools
Students and staff are encouraged to use the Classlink App to access JCS digital resources on smart phones and tablets. The Classlink App is available for Android and iOS (iPads and iPhones).
Users must search for andselect the Jefferson County Schools District , This quick video will show you how to find the Jefferson County Schools Classlink app.
Classlink User Guide for Mobile Devices
Learn more about using Classlink with your smart phone or tablet in the Classlink User Guide: Mobile.
Student Laptops
- Student Resources
- Distance Learning Resources
- Internet Filtering
- Restarting Laptops: Directions and Information
Student Resources
Distance Learning Resources
Internet Filtering
The Jefferson County Schools Technology Department is vigilant in ensuring that inappropriate content is filtered on our network and that all devices are frequently updated.
Internet filters maintain safe searches for student devices while on and off campus. Searches and activity are monitored automatically. Inappropriate searches are logged and reported to school administration.
Restarting Laptops: Directions and Information
The steps provided in the image below are available in accessible format on this PDF Version of the document.
Computer Science Standards & Online Safety
- TN Computer Science Standards
- Digital Citizenship
TN Computer Science Standards
The Tennessee Department of Education Computer Science Standards are implemented in grades K-12. Many computer science standards are embedded in the academic standards of many subjects and courses. Additionally, the TN State Board of Education approved theComputer Science Standards for grades K-8.These standards include six strands, five of which (Foundational Concepts and Operations, Digital Citizenship, Analytical and Innovative Reasoning, Information Access and Storage, and Communication and Collaboration) are intended to be integrated within grade-level content with a goal of cultivating empowered learners throughout their academic career. The final strand, Coding and Computer Programing, should be addressed through explicit computer science instruction.
Digital Citizenship
Jefferson County Schools believes that it is vitally important to teach students the skills and equip them with the knowledge necessary to use technology and digital resources safely, wisely, and efficiently as they learn. For this reason, several digital citizenship resources are provided to our schools as they plan how to best deliver this instruction.
What is Digital Citizenship?
The Jefferson County Schools 20/20 Vision includes a commitment to collaborative partnerships and personalized learning paths that engage students and educators in technology-rich environments. The skills, knowledge, and practice necessary to use technology and digital resources safely, efficiently, and wisely are essential to the success of students and educators. This skill set is known as Digital Citizenship.
Who is Responsible for Teaching Digital Citizenship?
In accordance with the Children's Internet Protection Act, Jefferson County Schools Board Policy states that all students will be given appropriate instruction in internet safety as a part of any instruction utilizing computer resources. For additional information and resources regarding this expectation, review theCIPA: Children's Internet Protection Actpage of the District Resources Page of the ITPDC District-Wide Info Notebook.
All employees and students sign Acceptable and Responsible Use Agreements that outlines the expectations of proper technology and internet usage on any Jefferson County Schools' device or account. These forms are available inRegistration Gateway Documents. In addition, Digital Citizenship units are provided through a variety of resources to further increase awareness and knowledge.
What Resources are Available for Teaching Digital Citizenship?
Jefferson County Schools recommends that teachers utilize the Digital Citizenship units designed and provided byCommon Sense Media. These comprehensive units provide activities that emphasize the safe use of digital media in today's society. Student safety is of utmost concern in our district. These activities are organized in age-appropriate units covering grade bands K-2, 3-5, 6-8, and 9-12.
Teachers are encouraged to use those portions of the Common Sense Media curriculum that best address the needs of their students and instructional design.The full set of free resources are available at no cost online atCommon Sense Educationand Digital Citizenship Resources.
Where Can Families Learn More and Find Resources?
Jefferson County Schools believes that a child’s first teachers are their parents. It is our goal to support and empower families in raising children who are safe, thoughtful, and contributing citizens in an increasingly digital and global world. Families are encouraged to use those portions of the Common Sense Media parent resources that best fit their needs. Resources are available, at no cost, online atCommon Sense Media for Parents.
Additional resources and information are often made available on Jefferson County Schools website and social media outlets. Check out the latest news and information atjc-schools.net/news.
- Public WiFi Map
- Additional Free Resources
Public WiFi Map
Many businesses and organizations in the surrounding area provide free Wi-Fi Access to visitors and/or customers. The Jefferson County Schools Innovator Institute team created a map of many of these businesses and organizations.
To add your business/organization to this map, please reach out to Jefferson County Schools using the following Questions & Feedback Link.
Questions & Feedback
Questions & feedback aredirected toappropriate departments for follow-up. Call JCS Central office for immediate/urgent needs.
Additional Free Resources
- Jefferson County Schools is providinga list of academic resourcesfor students to use during the next two weeks ofextended school closure.
- Thelist ofacademic resourcesis available in English and Spanish in both Word and PDF Format.
- The list of academic resources is divided into grade strands and provides opportunities for students to gain additional practice.
- High School students that are involved in some classes such as AP and Dual Credit/Dual Enrollment, will continue to work with their teachers utilizing technology.
- Classroom teachers in all grades will continue to communicate with parents using email and other apps during this time.
